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How To Cancel Your Order
We understand that it is not easy to pick the perfect dress for your special day, and sometimes you might change your mind. However, all our orders, either customized items or standard items, are all made-to-order items. Once the tailoring has begun, the material cannot be recycled. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.
1. Unpaid orders
All unpaid orders would be cancelled automatically 30 days after you place the order.
2. Paid orders
If you cancel the order before the beginning of tailoring, you are entitled to get a full refund.
If you cancel the order after the beginning of tailoring, your refund is calculated upon tailoring hours.
An email will be sent to inform you of the beginning of tailoring phase. In general, tailoring team will start to work within 12 hours after your payment. (learn more about our order process)
Standard Order Cancellation Policy
| Time frame | Refund | ||
|---|---|---|---|
| Dress Purchase Price | Accessories & Shipping Cost | Rush Fee | |
| Cancelled before the order entering the tailoring | 100% | 100% | 100% |
| Cancelled within 24 hours upon the order entering the tailoring | 80% | 100% | 100% |
| Cancelled from 24 to 72 hours upon the order entering the tailoring | 70% | 100% | 100% |
| Cancelled after 72 hours upon the order entering the tailoring | 50% | 100% | 0% |
* Once the order has been shipped, it cannot be cancelled.
* Rush fee will not be refunded after 72 hours upon notification of tailoring.
Express Shipping (48/72 HRS) Cancellation Policy
For shipping in 48/72 HRS orders, please check the cancellation schedule below (All dresses are made-to-order. To ensure the delivery time of this type of order, the tailoring process will begin after you successfully place the order):
| Time frame | Refund | ||
|---|---|---|---|
| Dress Purchase Price | Accessories & Shipping Cost | Rush Fee | |
| Cancelled within 24 hours upon the order entering the tailoring | 80% | 100% | 100% |
| Cancelled from 24 to 72 hours upon the order entering the tailoring | 0% | 0% | 0% |
How to Request Cancellation
Please send your cancellation request to our support team as soon as you feel it is necessary to cancel your order.
Please email us at ku1720@qq.com immediately once you need to cancel your order and our support team will help you get a refund.